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Frequently Asked Questions

Most Frequently Asked Questions

How can I track the status of my order?
I haven’t received my order confirmation, what do I do?
Can I change/modify my order?
Can I change my delivery address?
Do I have to pay any tax or import duties on my order?
How do I make a return/exchange, and what are the cost for this?
My item is faulty/incorrect
What size should I choose?
Product is not in stock

FAQ Topics

Order information

How can I track the status of my order?
I haven’t received my order confirmation, what do I do?
Can I change/modify my order?
Can I change my delivery address?
Do I have to pay any tax or import duties on my order?

Return & Exchange

What happens if I refuse delivery?
Can I return or exchange my product at a store if I bought it online?
Can I return products that were bought using a gift card/discount code?
When do I get my money back for my returned product?
How do I make a return/exchange, and what are the cost for this?
My item is faulty/incorrect

General

Are you able to custom make products?
Has my order been shipped out yet?
Will I be charged with customs and import duties?
How does your delivery service work?
Do you deliver to work addresses or PO boxes?
What size should I choose?
The tracking number states 'delivered' but I have not received it?
Product is not in stock

Secure checkout with world wide same day shipping

We ship orders fast, and offer same day dispatch world wide.
All personal information and credit card details are securely handled.

Ships from the Netherlands
Easy exchange
No additional sales tax.

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